Tiffany & Co.

Reviews

• AD

  ava davis

  May 12, 2026
  5.0
  i was extremely impressed with the service i received here, i was able to come here with my friend and get a treat for the both of us, the staff showed me great kindness and support in enabling me to locate the items we were attempting to find, thank you x
• PY

  Peter Yardley-Jones

  May 10, 2026
  5.0
  We had the most incredible experience with Yuki at Tiffany & Co Bond Street while choosing our wedding rings ahead of our wedding next week. From start to finish, her service was absolutely exceptional. Yuki made the entire experience feel so personal, thoughtful, and special. She was professional, warm, attentive, and incredibly knowledgeable, while also being flexible and genuinely invested in making sure everything was perfect for us. Nothing felt rushed or transactional — she truly tailored the experience around us and made such an important milestone even more memorable. She is a complete credit to Tiffany & Co and embodies everything you would hope for from a luxury client experience. Her passion for the brand, attention to detail, and level of care were second to none. Thank you, Yuki, for making such a special moment in our lives unforgettable. We honestly couldn’t have asked for a better experience.
• YA

  Yasmin Asghar

  May 2, 2026
  1.0
  I am writing to formally express my deep dissatisfaction with the level of customer service I experienced during recent visits to your Covent Garden and Bond Street stores. My daughter had purchased a bracelet for me as a birthday gift from your White City store. Unfortunately, the size was too small, and I was advised that I could exchange it at any Tiffany & Co. location. What should have been a simple and pleasant experience turned into something quite the opposite. At the Covent Garden store, I was instructed to wait and ended up sitting for approximately 30 minutes despite several staff members being available. When I was eventually seen, I was told that the item I needed was not in stock and that only a plain alternative was available unless I paid significantly more—something that was outside my budget. I was then told I could wait five days for an order, which I explained was not feasible given that I had travelled a considerable distance with my daughter, who has autism. I was redirected to your Bond Street store, without any effort to check stock availability beforehand. At the Bond Street store, the experience worsened. After explaining my situation to a staff member, he abruptly left me mid-conversation to assist other customers who had just entered. I was left standing for several minutes, feeling ignored and undervalued. I was then told to sit and wait again. During this time, I observed other customers receiving attentive, almost VIP-level service, while I was repeatedly overlooked. After multiple delays and being asked to wait again in a private area, no one returned to assist me. Staff walked past without acknowledging me, despite clearly seeing that I was waiting. This continued for an extended period, leaving both myself and my daughter feeling embarrassed, distressed, and frankly humiliated. Eventually, another staff member informed me that the item was not in stock—something that could and should have been communicated much earlier. At that point, I requested a refund, which was processed along with an apology. However, the damage had already been done. This experience had a significant negative impact on what was meant to be a special birthday gift from my daughter. Instead of feeling valued as a customer, I felt dismissed and judged. The stark contrast in how other customers were treated compared to myself was deeply upsetting. I must also point out that I later visited another jewellery retailer the same day, where I received exceptional service. The staff were welcoming, attentive, and made me feel genuinely valued as a customer. I ended up purchasing a bracelet there and left feeling uplifted—something I had hoped to feel when visiting your stores. I am extremely disappointed that a brand of your reputation failed to deliver even a basic level of courtesy and professionalism. I hope this feedback is taken seriously and that steps are taken to ensure no other customer is made to feel the way I did.
• SG

  Sonia Marroquin Giraudet

  May 1, 2026
  5.0
  I took my daughter on April 6, 2026 to choose a graduation gift, and it was her very first experience in a Tiffany store. I’m happy to say it did not disappoint. We were assisted by Yuki Leung, who was not only elegant and professional, but also incredibly kind. She took the time to walk my daughter through the different options without ever making us feel rushed. Her warm and thoughtful approach made the experience truly special for my daughter. I am very grateful for Yuki’s professionalism, kindness, and positive energy. She made what could have been a simple purchase into a memorable and meaningful experience for my daughter.
• JC

  juan carlos

  Apr 15, 2026
  5.0
  I recently had the pleasure of visiting the Tiffany & Co. flagship on Old Bond Street, and the experience was nothing short of world-class, thanks largely to Kai. From the moment we entered, Kai greeted us with a perfect balance of warmth and professional poise. We were specifically looking for a pendant, and his expertise was invaluable. He didn't just show us pieces; he took the time to understand exactly what we were looking for, explaining the craftsmanship and heritage behind each design with genuine passion. What truly stood out was Kai’s attention to detail and his patience. He went above and beyond to locate the specific pendant we were interested in and ensured it was held securely for us, making the entire acquisition seamless and stress-free. If you are visiting this location, I highly recommend requesting Kai. His dedication to providing a bespoke luxury experience is a credit to the Tiffany & Co. name. We left feeling valued and incredibly satisfied with our purchase.